Frequently Asked Questions
Everything you need to know about bringing PINCH into your home.
What is the typical shipping timeframe for furniture items?
Standard furniture orders are processed within 3-5 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer white-glove delivery services?
Yes, white-glove delivery is available for most large furniture pieces. This service includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most home decor items. Items must be in their original packaging and unused condition to qualify for a full refund.
Are your wood products sustainably sourced?
Sustainability is at the core of PINCH. We exclusively use FSC-certified timber and eco-friendly finishes to ensure our products are as kind to the planet as they are to your home.
Can I request fabric swatches before purchasing a sofa?
Absolutely. You can order up to five complimentary fabric swatches through our website to help you choose the perfect texture and color for your space.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm for larger furniture investments.